RemodX Privacy Policy
Last updated: October 2025
1. Who We Are
The RemodX™ brand of digital products is owned and operated by Trusted Remodel Advisor LLC (“TRA,” “we,” “us,” “our”). RemodX provides downloadable remodeling tools, contract templates, and planning kits for homeowners and property owners. Our trademarked persona Rebo Knox™ is the educational and marketing representative of the brand. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.remodx.com or use our digital products and services. By using this website, you agree to the practices described below.
2. Intended Audience
Our website and digital products are intended solely for adults aged 18 or older. RemodX does not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our website, please contact us immediately at policy@remodx.com, and we will delete it promptly.
3. Information We Collect
We collect both personal data and non-personal data in connection with your use of our Services.
A. Personally identifiable information (PII)
You may voluntarily provide the following information:
– Name, email address, and mailing address
– Payment and billing information (processed by third-party payment processors such as Stripe)
– Information provided through contact forms, checkout pages, or newsletter signups
– Optional information shared through surveys, product feedback forms, or support inquiries
B. Non-Personal Data
Automatically collected when you use our website:
– Device and browser information
– IP address, location (approximate), and website activity (pages viewed, time on site)
– Cookie data and tracking pixels for analytics and performance monitoring
4. Purpose and Lawful Basis for Processing (GDPR Article 6)
We process personal data under one or more of the following lawful bases:
– Contractual necessity – To process payments, fulfill orders, and deliver digital products.
– Consent – For newsletter signups, promotional emails, and cookies where required.
– Legitimate interest – To maintain site security, improve functionality, and analyze usage trends.
– Legal obligation – To comply with applicable financial or consumer protection laws.
You may withdraw consent for marketing emails at any time using the “unsubscribe” link in any email or by contacting us at policy@remodx.com.
5. How We Use Your Information
We use your information to:
– Process transactions and deliver purchased or free digital products
– Provide customer support and respond to inquiries
– Manage newsletter subscriptions (you may unsubscribe at any time)
– Send product updates, offers, and remodeling-related educational content
– Analyze website usage and improve performance
– Comply with tax, accounting, and legal obligations
6. Cookies and Tracking Technologies
RemodX uses cookies and similar technologies (like tracking pixels) to:
– Enable website functionality
– Analyze site traffic and performance
– Remember your preferences for faster navigation
You can disable or delete cookies in your browser settings, though some parts of the site may not function correctly.
7. Sharing of Information
We do not sell your personal data. We only share limited data with:
– Service Providers – For payment processing (Stripe), email automation (Mailchimp), website hosting, and analytics.
– Affiliate Partners – When you click or purchase through an affiliate link, we may receive a commission; no personal data is shared with affiliates beyond referral data.
– Legal or Regulatory Authorities – When required to comply with law, prevent fraud, or protect our rights.
All service providers are bound by confidentiality and data protection agreements consistent with GDPR and CCPA standards.
8. Data Retention
We retain personal information only as long as necessary for the purposes described:
– Order and transaction data: retained for up to 7 years (for tax and accounting compliance)
– Marketing and subscription data: retained until you unsubscribe or request deletion
– Support and inquiry data: retained for up to 12 months
When data is no longer required, it is securely deleted or anonymized.
9. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on:
– Standard Contractual Clauses (SCCs) and
– Data Processing Agreements (DPAs) with providers such as Stripe, Mailchimp, and Google Analytics to ensure your data is protected consistent with GDPR requirements.
10. Your Rights Under GDPR (EEA & UK Users)
If you are located in the European Union, United Kingdom, or a jurisdiction with similar data protection laws, you have the right to:
– Access your personal data
– Request correction of inaccurate or outdated information
– Request deletion (“Right to be Forgotten”)
– Restrict or object to processing
– Request a copy of your data in portable form
– Withdraw consent for marketing communications
To exercise any of these rights, contact us at policy@remodx.com. We will respond within 30 days as required by law.
11. Your Rights Under U.S. State Laws (CCPA, CPRA, VCDPA, etc.)
Residents of California, Virginia, Colorado, Connecticut, and Utah have additional privacy rights, including:
– The right to know what categories of data we collect and how it’s used
– The right to request access or deletion of personal information
– The right to correct inaccurate information
– The right to opt out of data sharing for targeted advertising (we currently do not sell or share data for that purpose)
To exercise these rights, email policy@remodx.com with the subject line “Privacy Request.” RemodX does not sell or “share” personal information as defined by the California Consumer Privacy Act.
12. Data Security
We employ industry-standard measures including SSL encryption, secure payment gateways, and firewall protection. However, no method of transmission over the internet is 100% secure. You use our site and services at your own risk.
13. Links to Other Websites
Our site may contain links to third-party websites (e.g., affiliates or partner tools). We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any information.
14. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted at www.remodx.com/privacy with a new “Last updated” date. Continued use of our website after changes means you accept the updated terms.
15. Contact Us
For privacy-related questions, data access, or deletion requests:
For questions about these Terms, refunds, or legal concerns, please contact:
Trusted Remodel Advisor, LLC
7090 N Oracle Rd, Ste 178 PMB #3163
Tucson, AZ 85704
Website: www.remodx.com
Last updated: November 2025